Basic idea of the Service Outlet training concept
- Introduction of a training programme and personalised development
- Evaluate through assessments to develop the skills and potential of employees.
- Training as an important part of human resources development
Getting to the point
- Make career opportunities and processes transparent and understandable for crew members, and enable career planning that is fair, strategic, individual and structured.
- Reduce crew turnover
- Ensure smooth transfers across fleets to utilise crew with potential
In our experience, most employees pass the assessments with at least 50%.
For this purpose, we offer a special training in a shorter period of time, during which the employees can expand their basic skills in terms of theoretical knowledge and, above all, in terms of practical skills.
This approach (which is applicable to all operational areas) enables potential customers to have all their employees trained in our competence centre in a cost-effective and efficient manner (approximately one week).
Pre Boarding Learning Programme Guest Mode Training (Restaurant & Bar) = 5 days
Serving techniques & servicestyle
Refilling water / beverages
Decanting wine
Placing tablecloth & restaurant preperations
Placing the napperon & other table ingredients
Setting-up the table for five-course meal
Setting table for breakfast & lunch
Clearing table
Coffee & tea service
Digestif service
Placing additional cuttlery
Refilling wine glasses
Removing plate and glasses from the table
Serving beer
Buffet service knowledge
Serving sparkling wine
Serving the main courses
Serving the soup courses
How to lead your guests to the table
Taking orders at the table
Preparing the station for the service
Verbal & non verbal communication techiques
Service etiquette
Synchronized service style
How to deal with difficult / demanding guests
Bar tools / equipment
Serving beverages
Mixing techniques
14 basic coctail and mixed drinks
Wine service
How to lead guests to the bar
How to take beverage order
Coffee & high tea service
Service techniques & service style
Digestif service
Verbal & non verbal communication technique
How to deal with difficult / demanding geusts
Liquid measures
How to remove glasses from the counter & table
Refilling beverages
How to serve food order
Service etiquette
Preparing the bar for the service
The Tuition Fee cost of 5 days training program is € 1.115,- (223 Euro per day) excluded accomodation of € 50 per day included breakfast.
To secure your place in the program, we require fee of € 215. The remaining balance of € 900,- for the training fee should be settled no later than 40 days before the start of the program.
For any questions or booking requirements please contact :
Attention to : Mr. Olaf Eman
Email Adress: info@hotelbutleracademy.com
Phone number: +49 173 528 35 13