TEAM
A distinct personalities
CEO at Hotel Butler Academy
Mr. Olaf Eman
HOTEL BUTLER ACADEMY
The Science of Service Excellence
Luxury has never been simply about price.
True luxury is measured by purpose, craftsmanship, authenticity and the memories we create. At the Hotel Butler Academy, we believe that exceptional service is not an instinct alone. It is a discipline, a science and a professional standard that can be taught, measured and continuously improved. Our mission is to establish a new reference for Service Excellence in the luxury hospitality and private service industry.
There is a bit of the butler in everyone – the honesty, the creativity, the caring, the social graces, the phlegmatic; it is rare to find someone with all these qualities who can keep them turned on day in, day out, despite all the reasons not to. Most of employees are highly motivated, have a success-oriented attitude and can-do ordinary things extraordinary well.
“Welcome to Hotel Butler Academy Education Centre, where the next generation of luxury leaders are inspired by the philosophy of the Immovable Mind as the foundation of modern luxury service leadership.”
Founder & Executive Director of Noble House
Collective noblehousecollective.com is as well holding the position as Alliance Partner with Hotel Butler Academy
Mrs. Anousjka Imambaks
Noble House Collective is a distinguished international agency devoted the recruitment, training, and advisory of elite domestic professionals serving families, royal households and luxury hotels worldwide. Rooted in tradition yet attuned to modern excellence, it cultivates discreet mastery, refined service, and the timeless art of hospitality. Ms. Anousjka Imambaks – Founder & Executive Director of Noble House Collective, guiding the cultivation of elite domestic professionals with tradition, excellence, and discretion.
Mrs. Anousjka Imambaks – Founder & Executive Director of Noble House
Collective, guiding the cultivation of elite domestic professionals with tradition, excellence,
and discretion.
The main purpose of our training approach is to minimise staff turnover by recruiting more effectively, and the aim of our training concept is to assess employees according to both fixed and individual criteria to be able to plan their respective tasks accordingly.
Mrs. Imambask is teaching Service Excellence, Event Management & Housekeeping Management
Training & Development Manager at Hotel Butler Academy
Mr. Andre Visser
Cape Town Butler is as well holding the position as Alliance Partner with Hotel Butler Academy.
Hotel Butler Academy, with our training program, conveys an aesthetic message of the difference between a Hospitality Butler and a Private Butler. Our school shows you how to become a modern all-rounder Hospitality Butler. Hospitality Butler is not a job description. The Hospitality Butler is an all-round guest host, trained to be a service specialist for hotels and cruise lines.
The hotel employee plays a pivotal role in delivering a premium luxury hotel experience. He is the primary guarantor of service excellence. The role of the hotel employee is to provide a unique service that is tailored to guests' wishes, anticipating needs and ensuring complete customer satisfaction. In terms of theoretical knowledge, it is recommended that all crew from the various departments connected to the Head Department be included. This will ensure awareness of etiquette, service style and communication style in their daily work performance.
Mr. Visser teaches Private & Hotel Cruise Butler services. Specialist in Food & Beverage Training
Training & Development Manager at Hotel Butler Academy
Aviation Butler education Services at Hotel Butler Academy for the region of Arab Gulf countries.
RAQUEL LLORET CASAL
For over two decades, Raquel Lloret Casal has been trusted by the world’s most discerning guests.
She began her career as a Corporate Flight Attendant and later progressed to leading In-Flight Services teams, upholding exceptional service standards for corporate flight attendants and ensuring excellence across every stage of the guest experience.
These years in private aviation shaped her distinctive understanding of what transforms service from simply excellent to truly unforgettable.
Raquel is a Service Excellence Trainer and Etiquette Consultant, holding an MA in Etiquette and International Protocol and a Train-the-Trainer Certification with Distinction.
She brings strong leadership, training, and communication abilities, supported by a BA in English and a deep understanding of cross-cultural service environments.
Raquel specializes in Dining Etiquette and Corporate Aviation Etiquette, delivering professional training for the luxury hospitality and corporate aviation sectors.
CORE SKILLS AND COMPETENCIES
Inflight Services Leadership • VVIP Aviation • Luxury Hospitality
Catering & Commissary Management • Protocol & Etiquette Training
Service Excellence Training • Multicultural Team Leadership
Multilingual Client Engagement • Discretion & Confidentiality
Mrs. Raquel Lloret Casa teaches Etiquette, Aviation Butler skill profile Training
